The doctor comes to the room.
When a guest falls ill at 10 PM, every minute counts — and so does discretion. rab-münchen is the private physician house call service for Munich's luxury and business hotels: a German-licensed, fluent-English-speaking doctor treats your guests directly in the room — typically within 60–90 minutes, unobtrusively and fully equipped.
Munich is Europe's densest hotel hub — with a structural care gap.
Munich is one of Europe's most important hotel destinations — host to Oktoberfest, multinational corporate headquarters, Messe München and an international finance and legal sector. Your guests fly in from many parts of the world and expect service that matches the standard of their trip. When a guest falls ill, a trip to a clinic or the emergency department is often not an option — too slow, too uncertain linguistically, too public.
rab-münchen fills that gap. Concierges and guest-relations teams in Munich get a single physician contact who treats guests in their rooms — from jet-lag infections and Oktoberfest migraines to gastroenteritis during a trade-fair week. Discreet, fast, with English invoices and medical reports for international travel insurance claims.
Key figures (Munich tourism 2025): 19.7m overnight stays · 9.3m guests in approximately 480 accommodation businesses · 71.5% average occupancy · 44.5% international guests. Source: München Tourismus, 2025 Annual Report.
Figures for context — no claims about rab-münchen volume. rab-münchen launches on 1 November 2026.
Every segment has different needs.
A five-star property on Maximilianstraße expects something different from a business hotel at the trade-fair grounds or a serviced apartment in Bogenhausen. The partner programme is modular — you pick the building blocks that fit your guest profile.
Discretion, reputation, top service in the guest's language on request.
Typical requirements: Highest discretion (no uniform, staff entrance, no lobby presence), multilingual care (EN mandatory, FR/IT/ES auf Anfrage), physician who presents well, rapid confirmation, English GOÄ invoices for international private insurance.
Our contribution: Dedicated physician contact, concierge hotline, priority dispatch queue, consolidated billing option for a seamless guest experience.
Predictability, response commitment, English medical documentation.
Typical requirements: Clear response-time commitment, private prescription readiness, fit-to-travel note, unbureaucratic handling for front desk during peak periods, trade-fair-week readiness.
Our contribution: Front-desk triage one-pager, priority response during trade-fair weeks, standard letter templates for travel insurers.
Care without a 24/7 front desk.
Typical requirements: Self-check-in structures, longer stays (7–30 days), families with children, often no German-speaking on-site staff. Common scenarios: pediatric infections, follow-up care, infections after long trips.
Our contribution: Direct guest–physician contact even without hotel reception, follow-up visit option, pharmacy courier cooperation.
Medical back-end for group and VIP travel.
Typical requirements: Senior group travel with predictable cardiovascular issues, VIP guests with dedicated-travel-physician expectations, Oktoberfest and congress travel, documentation for trip-cancellation insurance.
Our contribution: B2B framework agreement, single contact per group, unified pricing.
Six reasons for the partner programme.
Priority response time
Partner hotels receive priority dispatch. Confirmation within 10 minutes via email or SMS, arrival typically within 60–90 minutes — evenings, weekends, holidays included.
English-speaking care
All physicians speak fluent English. Consultations, aftercare instructions, prescriptions, invoices, and medical reports in English on request — submittable directly to international travel insurers.
Discretion as standard
Civilian clothing, unmarked medical bag, no logos. On request, the doctor enters the hotel as a regular visitor — nobody in the bar or by the pool notices a medical intervention is happening in room 412.
Monthly consolidated billing
On request we issue one consolidated invoice to the hotel for all visits of the prior month. The hotel recharges the cost as a disbursement — no single payment process per guest.
Dedicated point of contact
You receive a concierge hotline (email + SMS), a single physician contact, and a one-page PDF briefing with process, pricing, and contact details — ready for your team on day one.
No fixed fees, no exclusivity
Enrollment in the partner programme is free. No setup fees, no minimum volume, no contract term. You remain free to recommend other services in parallel.
Four steps from call to care.
- 01
Guest reports symptoms to front desk or concierge.
Your team follows the one-page briefing — an email or SMS to the dedicated concierge hotline is enough. No phone-tree, no complex triage form.
- 02
Confirmation and estimated arrival within 10 minutes.
You receive a response with physician name, arrival time, and rough cost range. The guest stays in the room, rests, and can order room service.
- 03
Physician arrives and treats in-room.
Full history, examination, as needed ECG, ultrasound, blood test, IV infusion. Prescriptions and sick notes issued on site — courier service delivers medications to the hotel lobby auf Anfrage.
- 04
Invoice to guest or hotel — your choice.
Standard: direct invoice to guest (DE/EN). Partner option: monthly consolidated invoice to hotel, which recharges the cost as a disbursement. Billed per GOÄ, typically €180–250.
Transparent per GOÄ — typically €180–250.
Billing follows the German medical fee schedule (GOÄ). A house call typically costs between €180 and €250. Costs may vary with treatment scope, weekday and time of day — the GOÄ defines statutory surcharges for evenings, weekends and public holidays. A binding written cost estimate before examination is not legally possible under GOÄ; the expected range is discussed before treatment begins. Fit-to-fly letter is billed separately.
For partner hotels with consolidated billing: monthly invoice to the hotel, which recharges the cost as a disbursement to the guest — legally and accounting-wise cleaner than direct billing by the physician. Privately insured guests receive a GOÄ invoice for submission to their PKV. Self-pay and international guests pay on site by card (Visa, Mastercard, Girocard, Apple Pay, Google Pay).
What hotel managers and concierges ask.
How does the hotel partner programme work?
How do I dispatch a house call as a concierge?
What if the guest does not speak German?
What information does rab-münchen need in advance?
Can rab-münchen appear discreetly at the hotel?
What does a visit cost the guest?
How is payment handled?
Are English skills guaranteed?
What happens in life-threatening emergencies?
Are medications dispensed on site?
We serve every Munich district.
Core area: all inner-city Munich districts — Altstadt, Ludwigsvorstadt, Maxvorstadt, Lehel, Bogenhausen, Schwabing, Haidhausen. Extended area: Messestadt-Riem, Nymphenburg, Pasing, Trudering, Harlaching, Obermenzing, Solln, Laim, Sendling. For hotels in surrounding areas (e.g. Grünwald) depending on traffic.
Related information.
Interested? A kick-off call takes 20 minutes.
Launch: November 2026. We will notify you as soon as the hotel partner programme is bookable. No marketing list, just the launch notification.
hotels@doktorakut.deThe information on this page does not replace medical advice, diagnosis, or treatment. In life-threatening emergencies in Germany, call 112 immediately. For urgent medical needs outside our hours, contact the on-call medical service (statutory) at 116117. rab-münchen is a private (non-statutory) medical service.