Launch: November 1, 2026 · Free for partner hotels
One email as soon as the hotel partner program can be booked. No marketing, no data sharing.
DoktorAkut is a private physician house call service for Munich hotels. A German-registered, fluent-English-speaking doctor comes directly to the guest room — daily 7 AM–10 PM, including weekends. Transparent billing per GOÄ (German medical fee schedule), from 180 €. Partner program with monthly consolidated billing available.
When a guest falls ill at 10 PM, every minute counts — and so does discretion. DoktorAkut is the private physician house call service for Munich's luxury and business hotels: a German-licensed, fluent-English-speaking doctor treats your guests directly in the room — typically within 60–90 minutes, unobtrusively and fully equipped.
Munich is Europe's densest hotel hub — with a structural care gap.
Munich is one of Europe's most important hotel destinations — Oktoberfest, BMW Group headquarters, Messe München, Siemens, international finance and law firms. Your guests fly in from New York, Dubai, Singapore, and Milan. They expect service that matches the standard of their trip. When a guest falls ill, a trip to a clinic or the emergency department is not an option — too slow, too uncertain linguistically, too public.
DoktorAkut fills that gap. Concierges and guest-relations teams in Munich get a single physician contact who treats guests in their rooms — from jet-lag infections and Oktoberfest migraines to gastroenteritis during a trade-fair week. Discreet, fast, with English invoices and medical reports for international travel insurance claims.
19.7 m
Overnight stays in Munich accommodation businesses in 2025.Source: München Tourismus, 2025 Annual Report (retrieved 04/2026)
9.3 m
Guests in 480 accommodation businesses.Source: München Tourismus, 2025 Annual Report
71.5 %
Average room occupancy (+2.4 pp vs. 2024).Source: München Tourismus, 2025 Annual Report
44.5 %
Share of international guests — different language, different insurance system.Derived from München Tourismus 2025 (domestic: 55.5 %)
Figures for context — no claims about DoktorAkut volume. DoktorAkut launches on 1 November 2026.
Hotel segments
Every segment has different needs.
A five-star property on Maximilianstraße expects something different from a business hotel at the trade-fair grounds or a serviced apartment in Bogenhausen. The partner program is modular — you pick the building blocks that fit your guest profile.
Luxury hotels · 5-star & Superior
Discretion, reputation, top service in the guest's language on request.
Typical requirements: Highest discretion (no uniform, staff entrance, no lobby presence), multilingual care (EN mandatory, FR/IT/ES on demand), physician who presents well, rapid confirmation, English GOÄ invoices for international private insurance.
Our contribution: Dedicated physician contact, concierge hotline, priority dispatch queue, consolidated billing option for a seamless guest experience.
Business hotels · 4-star & trade-fair locations
Predictability, response commitment, English medical documentation.
Typical requirements: Clear response-time commitment (so the guest can plan meetings and flights), private prescription readiness, fit-to-travel note, unbureaucratic handling for front desk during peak periods, trade-fair-week readiness.
Our contribution: Front-desk triage one-pager, priority response during trade-fair weeks, standard letter templates for travel insurers.
Apartment hotels & Serviced apartments
Care without a 24/7 front desk.
Typical requirements: Self-check-in structures, longer stays (7–30 days), families with children, often no German-speaking on-site staff. Common scenarios: pediatric infections, follow-up care (e.g. blood-pressure adjustment during a business stay), infections after long trips.
Our contribution: Direct guest–physician contact even without hotel reception, follow-up visit option, pharmacy courier cooperation.
Tour operators & DMCs
Medical back-end for group and VIP travel.
Typical requirements: Senior group travel with predictable cardiovascular issues, VIP guests with dedicated-travel-physician expectations, Oktoberfest and congress travel with elevated likelihood of incidents, documentation for trip-cancellation insurance.
Our contribution: B2B framework agreement, single contact per group, unified pricing.
Why DoktorAkut
Six reasons for the partner program.
01
Priority response time
Partner hotels receive priority dispatch. Confirmation within 10 minutes via email or SMS, arrival typically within 60–90 minutes — evenings, weekends, holidays included.
02
English-speaking care
All physicians speak fluent English. Consultations, aftercare instructions, prescriptions, invoices, and medical reports in English on request — submittable directly to international travel insurers.
03
Discretion as standard
Civilian clothing, unmarked medical bag, no logos. On request, the doctor enters the hotel as a regular visitor — nobody in the bar or by the pool notices a medical intervention is happening in room 412.
04
Monthly consolidated billing
On request we issue one consolidated invoice to the hotel for all visits of the prior month. The hotel recharges the cost as a disbursement — no single payment process per guest, no lobby awkwardness.
05
Dedicated point of contact
You receive a concierge hotline (email + SMS), a single physician contact, and a one-page PDF briefing with process, pricing, and contact details — ready for your team on day one.
06
No fixed fees, no exclusivity
Enrollment in the partner program is free. No setup fees, no minimum volume, no contract term. You remain free to recommend other services in parallel.
Case scenarios
Three typical situations — how a visit could unfold.
The following scenarios are illustrative, not documentary — we do not present actual patient cases. Purpose: give concierges and hotel managers a feel for typical workflows before the first real visit.
Scenario 1 · Business hotel · Sunday 2 PM
International business traveller with a respiratory infection on Sunday.
Situation
A manager from Singapore, arrived Saturday evening, business meeting Monday. Sunday midday he calls reception: sore throat, fever, cough. No GP in Munich, needs English, wants to keep the meeting.
Service
Concierge texts DoktorAkut with room number and "URTI, EN, PPO". Confirmation within about 10 minutes. Physician arrives in civilian clothing, full history + examination + strep rapid test on site. English private prescription for symptomatic therapy, antibiotic only if indicated.
Outcome
Guest receives English GOÄ invoice with ICD-10, fit-to-work assessment for Monday, phone number for follow-up questions. Medication delivered by pharmacy courier to the hotel lobby.
This is how a visit could unfold starting at launch on 1 November 2026. Typical GOÄ billing: 200–240 € depending on services. Written estimate before treatment on request.
Scenario 2 · 5-star hotel · Saturday 10:30 PM
Family with a feverish child — fit-to-fly letter.
Situation
Family from London, three-year-old with 39.4 °C fever, anxious parents, return flight Sunday morning. No red-flag symptoms, but assessment needed. Guests speak no German.
Service
Concierge triggers the partner program — confirmation with an English-speaking physician. Pediatric-appropriate history, febrile infection without red flags, parental education on warning signs, English medical report including travel assessment for Sunday.
Outcome
If clinically acceptable: fit-to-fly letter in English. Clear after-hours contact option. On deterioration, escalation to the pediatric clinic rather than parents making an ED decision unsupported.
This is how a visit could unfold starting at launch on 1 November 2026. Evening/weekend surcharge per GOÄ — typically 240–290 €. Fit-to-fly letter billed separately. Written estimate before treatment.
Scenario 3 · Serviced apartment · Tuesday 11 AM
Senior group travel: cardiovascular issue in a serviced apartment.
Situation
Tour operator has booked a 14-person senior group in serviced apartments. A 72-year-old guest feels dizzy in the morning, known labile hypertension, atrial fibrillation. No life-threatening symptoms, but the tour leader is unsure.
Service
Tour operator uses the B2B framework agreement. Physician arrives with 12-lead ECG and portable ultrasound. Blood pressure measurement, ECG, differentiating dehydration vs. rhythm exacerbation, IV rehydration if indicated.
Outcome
Clinically stabilised, the tour programme can continue with a rest — or (on abnormalities) a targeted referral to a cardiology clinic rather than a blanket trip to the ED. Short medical report for the guest's GP back home.
This is how a visit could unfold starting at launch on 1 November 2026. GOÄ services incl. ECG/ultrasound/IV — typically 280–340 €. Billing via the B2B framework agreement with the tour operator is available.
How it works
Four steps from call to care.
01
Guest reports symptoms to front desk or concierge.
Your team follows the one-page briefing — an email or SMS to the dedicated concierge hotline is enough. No phone-tree, no complex triage form, no back-and-forth.
02
Confirmation and estimated arrival within 10 minutes.
You receive a response with physician name, arrival time, and rough cost range. The guest stays in the room, rests, and can order room service.
03
Physician arrives and treats in-room.
Full history, examination, as needed ECG, ultrasound, blood tests, IV infusion. Prescriptions and sick notes are issued on site — if needed, a courier delivers medication to the hotel lobby.
04
Invoice to guest or hotel — your choice.
Default: direct invoice to the guest (EN or DE). Partner option: monthly consolidated invoice to the hotel, which recharges costs as a disbursement. Per GOÄ, from 180 €.
Cooperation models
Three models — one of them fits your property.
Every partner hotel decides how deep the integration goes. Models are non-exclusive — you can combine them (e.g. referral model for regular guests, consolidated billing for VIP suites).
Model A · Referral model
Framework agreement without billing linkage.
The hotel lists DoktorAkut as the recommended private medical contact in its concierge handbook. On demand, the concierge makes the introduction — history, treatment, and billing run directly between physician and guest. No payment flows through the hotel, no bookkeeping, no risk. Ideal for properties that prefer lean processes while still offering guests a reliable medical fallback.
Monthly invoice to the hotel, internal recharge to the guest.
The hotel receives one bundled monthly GOÄ invoice at month-end for all visits of the prior month. The recharge to the guest appears as a disbursement line on the hotel bill — comparable to mini-bar, laundry, or late check-out. Clean from a bookkeeping perspective (pass-through item), convenient for the guest (single payment at check-out). Requires the guest's written consent to be billed.
Free onboarding for your front-desk and concierge team.
Before the first visit we provide a free 30-minute briefing for your team: how to call DoktorAkut, what information the physician needs, how to triage between ambulatory need and a true emergency (112), how to handle non-German-speaking guests. Briefing runs on-site at the hotel or via video call and includes a one-page PDF for every front desk.
The Front Desk Guide — a one-pager for every reception.
So that every shift — including nights and staff rotation — knows how to call DoktorAkut, we provide a one-page PDF guide. Includes: triage criteria (when DoktorAkut, when 116117, when 112), information checklist for the request, sample guest phrasing (DE/EN), billing workflow.
Front Desk Guide — Munich Hotel Doctor Cooperation
1 page · DE + EN · 4 triage criteria · sample dialogues · billing workflow · GDPR note. Customised to your corporate design on cooperation signing.
Front Desk Guide PDFPDF in preparation · Available for partner hotels from 1 November 2026
Special capabilities
Typical hotel cases.
The most common reasons for a Munich hotel doctor call, based on our experience: upper respiratory infections after long-haul flights, gastroenteritis (traveler's diarrhea, food intolerance), headache and migraine, allergic reactions, blood-pressure crises, acute back pain after long meetings, and rehydration IV therapy after Oktoberfest or corporate events.
We carry a full mobile kit: 12-lead ECG, portable ultrasound, blood-draw sets, rapid tests (SARS-CoV-2, influenza, streptococcus), IV infusion set, and a small pharmacy of the most common acute medications. For guests needing prescription medications, we issue a private prescription on site — on request, our courier service delivers medications directly to the hotel lobby.
For international guests with travel health insurance, we issue the invoice in English with a full medical report and ICD-10 diagnosis codes. Most major global insurers (Cigna Global, Allianz Worldwide Care, AXA Global Healthcare, Aetna International, BUPA Global) accept this document directly for reimbursement.
Pricing & billing
Transparent per GOÄ — from 180 €.
Billing follows the German medical fee schedule (Gebührenordnung für Ärzte, GOÄ). Entry price is 180 € per house call — exact total depends on time of day, day of week, and services rendered. Typical ranges: infection without IV ca. 200 €, gastroenteritis with rehydration IV ca. 300 €, cardiovascular workup with ECG ca. 250 €.
For privately insured patients (German PKV and international travel insurance) costs are generally fully reimbursable. Self-pay patients receive a GOÄ-compliant invoice which is tax-deductible as an extraordinary expense. Partner hotels can optionally request monthly consolidated billing — we bill only visits actually performed.
FAQ
What hotel managers and concierges ask.
How does the hotel partner program work?
Partner hotels receive a dedicated physician contact, a concierge hotline by email and SMS, priority response time of 60–90 minutes, and optional monthly consolidated billing. Enrollment is free — no setup fees, no fixed costs, no exclusivity clauses. You train your front-desk and concierge team using a one-page briefing PDF.
Do your doctors speak English — or other languages?
All DoktorAkut physicians speak fluent English. Many also speak French, Italian, or Spanish. On request, invoices, prescriptions, and medical reports are issued in English — directly submittable to international travel insurers.
How is billing handled with the hotel — who pays?
Treatment costs are borne by the guest, not the hotel. On request, we provide a monthly consolidated invoice to the hotel covering all visits of the prior month — the hotel then recharges the cost to each guest as a disbursement. That keeps the lobby free of payment transactions. Per GOÄ, from 180 € depending on time of day and services.
How discreet is the in-room house call, really?
Our physicians arrive in civilian clothing with an unmarked medical bag. On request they enter the hotel as a regular visitor — check-in at reception like any other guest. No logos, no visible medical equipment, no attention in the lobby or restaurant. Discretion is standard, not an add-on.
What does the house call cost the hotel guest?
Per GOÄ, from 180 €. Exact cost depends on time of day, day of week, and services rendered — written estimate available on request. For privately insured patients (German PKV and international travel insurance) generally fully reimbursable. Invoice available in English or German with ICD-10 codes for international insurers.
Which hotels do you already work with?
DoktorAkut launches the partner program at go-live in November 2026. We are currently onboarding luxury and business hotels across Munich — from Altstadt and Ludwigsvorstadt to Messestadt-Riem. Partnerships are non-exclusive. Hotels of any category with international guests benefit from the program. We only name hotels once the cooperation is signed — out of respect for partners and to comply with German unfair-competition law (§ 5 UWG).
How does a concierge request a house call?
A short email or SMS to the dedicated concierge hotline is enough. We need only four data points: room number, guest name, main complaint (one or two key words), and whether English is required. Within 10 minutes you receive confirmation with physician name and estimated arrival time. No phone triage, no complex forms.
What information does DoktorAkut need in advance?
Minimum: room number, guest name, main complaint, language requirement. Optional: known pre-existing conditions, current medications, insurance status (German PKV / self-pay / international travel insurance). More information upfront means more targeted equipment on arrival (e.g. the physician brings ECG or IV kit). Data handover is GDPR-compliant under Art. 9(2)(h) GDPR (health data).
How is payment handled?
Default: invoice to the guest, payable by bank transfer within 14 days. Optional: direct card payment in-room (mobile terminal). For partner hotels under the consolidated billing model: monthly invoice to the hotel, which recharges the cost as a disbursement. No cash — for compliance and accounting reasons.
Can DoktorAkut charge the guest's hotel credit card?
Only with the guest's written consent. Typically the card is charged by the hotel as a disbursement item on the hotel bill — legally and accounting-wise cleaner than a direct charge by the physician. DoktorAkut issues the hotel a GOÄ-compliant invoice which can be passed on 1:1. The hotel retains a single clear billing relationship with the guest.
Which Munich areas does DoktorAkut cover?
Core area: all inner-city Munich districts (Altstadt, Ludwigsvorstadt, Maxvorstadt, Lehel, Bogenhausen, Schwabing, Haidhausen). Extended area with slightly longer drive time: Messestadt-Riem, Nymphenburg, Pasing, Trudering, Harlaching, Obermenzing, Solln, Laim, Sendling. Hotels in the surroundings (e.g. Grünwald, Garching) depending on traffic. Specific ETA is provided with every request.
Is 24/7 availability possible?
At launch in November 2026 we start with service hours 7 AM–10 PM daily (including weekends and holidays). A 24/7 expansion is planned for 2027, depending on the partner physician network. For night emergencies in the meantime we refer to the on-call service 116117, and for life-threatening situations to 112. The front-desk guide includes clear decision criteria for your team.
Is fluent English guaranteed?
Yes. Fluent English is a hiring requirement for all DoktorAkut physicians. Every consultation, every informed-consent conversation, every written document can be delivered in English. Invoices and medical reports are issued in English on request — with ICD-10 codes for international insurers.
Can DoktorAkut bill international travel insurers directly?
Not typically — the reimbursement landscape is too heterogeneous, each policy has its own deductible and pre-authorisation requirements. The guest pays upfront and submits the invoice to their insurer. We support with English GOÄ invoice, English medical report, and ICD-10 codes. Reimbursement depends on the individual policy; common international insurers (Cigna Global, Allianz Worldwide Care, AXA, Aetna International, BUPA Global) generally accept GOÄ invoices.
Are there cooperation agreements?
For partner hotels we offer a lean two-page cooperation agreement covering responsibilities, billing, data protection (GDPR Art. 9 health data), and liability. Non-exclusive, no minimum volume, terminable with four weeks' notice. A template is available before the first meeting on request.
What happens in life-threatening emergencies?
In life-threatening symptoms (suspected heart attack, stroke signs, severe dyspnea, loss of consciousness, heavy bleeding, anaphylaxis) the correct call is not DoktorAkut but the emergency number 112. DoktorAkut does not treat vital emergencies; our focus is acute non-life-threatening ambulatory care. The front-desk guide documents clear triage criteria for your reception team. Parallel calls to DoktorAkut and 112 are not helpful.
Are medications dispensed on site?
We carry a small acute pharmacy with the most common medications (analgesics, antiemetics, antihistamines, selected antibiotics) for immediate first-line care. Further prescribed medications are issued by private prescription; a courier can deliver to the hotel lobby. Controlled substances (BtM) are not carried — corresponding prescriptions are possible under strict legal requirements but are not part of the acute response.
Service areas
We serve every Munich district.
Our core coverage includes Munich's business- and tourism-heavy districts. Particularly hotel-dense are Altstadt around Marienplatz and Maximilianstraße, Ludwigsvorstadt at the Hauptbahnhof, Messestadt-Riem around the trade-fair grounds, as well as upscale Bogenhausen, Maxvorstadt, Lehel along the Isar, and Schwabing.
For hotels in outer districts (Pasing, Trudering, Nymphenburg, Harlaching, Obermenzing, Solln, Laim, Sendling) we naturally come as well — drive time then varies with traffic and time of day.
Partnership request
Interested? A kick-off call takes 20 minutes.
We respond within one business day by email or phone. To make the kick-off efficient, please share the following information upfront — by email or in the form below.
1. Hotel name — including segment (luxury / business / apartment).
2. Contact person — name, role, direct extension or mobile number.
3. Typical guest volume — number of rooms, average occupancy, rough origin-country breakdown.
4. Language requirements — EN mandatory? FR/IT/ES/RU/AR frequent? Significant share of non-English-speaking guests?
5. Preferred cooperation model — referral (A), consolidated billing (B), concierge training (C), or combination.
Physician, Founder & Medical Director DoktorAkut — Human Medicine, Ruhr University Bochum. Responsible for clinical quality, data protection (GDPR Art. 9), and partner cooperation.
The information on this page does not replace medical advice, diagnosis, or treatment. In life-threatening emergencies, call 112 immediately. For urgent medical needs outside our hours, contact the on-call medical service at 116117. The partner program is not an exclusivity agreement and does not delegate medical responsibility — the treating physician remains solely responsible for clinical decisions. All prices shown are GOÄ reference values; the individual invoice total follows from the services actually rendered. Response-time figures (60–90 minutes) are an intended standard, not a guaranteed commitment — actual arrival depends on traffic, time of day, and physician-network load. Data sources: München Tourismus Jahresbilanz 2025 (muenchen.travel, retrieved 04/2026); DEHOGA Zahlenspiegel IV/2025 (dehoga-bundesverband.de).
Partnership request
Become a partner hotel.
Launch: November 2026. We respond within one business day with program details, the one-page briefing PDF, and a scheduled call to brief your concierge team.
